Help Centre

90vip | Frequently Asked Questions

Got questions about your 90vip account, deposits, games, or withdrawals? Browse the categories below for straightforward answers, or scroll through to find what you need.

Search
27 questions answered
6 topic categories
Support via email

Browse by Category

Go to the Register page and fill in your Philippine mobile number, a username, and a password. You will also need to enter your date of birth — you must be at least 21 years old to register. After submitting the form, an OTP will be sent to your mobile number. Enter the code to activate your account. The whole process usually takes under two minutes.

You must be at least 21 years old to register and use 90vip. Age is verified during registration and again during KYC before any withdrawal is processed. Accounts confirmed to belong to players under 21 will be closed immediately. This is a firm policy with no exceptions.

No. Each person is permitted to hold one account only on 90vip. Creating multiple accounts — even under different names or mobile numbers — is a breach of the Terms and Conditions and will result in all linked accounts being suspended. If you have lost access to your account, contact support using the email in the footer rather than creating a new one.

KYC (Know Your Customer) verification is required before your first withdrawal. You will need to provide a valid Philippine government-issued ID — such as a PhilSys ID, passport, SSS ID, UMID, or driver's licence — along with confirmation of your registered payment method. The process is handled securely by the 90vip support team. Submit documents via email to the address in the footer.

For security reasons, changes to core account details — such as your registered mobile number — cannot be done unilaterally from the account settings page. Contact the 90vip support team via email and provide your username or partial mobile number along with the change you are requesting. The team will verify your identity before processing the update.

90vip accepts deposits via GCash, Maya, and Philippine bank transfer (online or mobile banking). All balances are held in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted for deposits or withdrawals on this platform. Visit the Deposit page for the latest information on available payment channels.

Deposits via GCash and Maya are typically credited quickly once the transfer is confirmed on the payment network side. Bank transfers may take slightly longer depending on the originating bank and the time of day. If your deposit has not reflected after a reasonable wait, contact support with your transaction reference number and the amount transferred so the team can trace it.

Minimum deposit amounts may vary by payment method and are subject to change. The current minimums for each channel are displayed on the Deposit page when you are logged in to your account. Responsible gaming tip: only deposit an amount you have already decided you are comfortable spending as entertainment.

90vip does not charge additional platform fees on top of standard deposit transactions. However, your own bank or e-wallet provider may apply their own service charges for certain transfer types — this is outside 90vip's control. All balances are credited and displayed in Philippine Peso without currency conversion.

First, check your GCash, Maya, or banking app to confirm the transfer was actually sent and that no error message was returned. If the transfer was successfully processed from your end but has not reflected on 90vip after the expected time, email the support team at the address in the footer. Include your 90vip username, the payment method used, the exact PHP amount, and the reference number from your payment app.

90vip offers a full range of game categories popular with Filipino players: slots (hundreds of titles across classic, video, and jackpot formats), live casino (Baccarat, Roulette, Blackjack with real dealers), sports betting (basketball, football, boxing, volleyball, esports), eBingo, and online poker. Browse the full selection in the Game Lobby.

Yes. 90vip is fully optimised for mobile browsers on both Android and iOS. There is no app to download — just open your phone's browser, go to 90vip.vu, and log in. The platform loads cleanly on all screen sizes, and all game categories including live casino and sports betting are accessible from mobile. Players from Manila to Davao use 90vip daily on their smartphones without any issues.

90vip sports betting covers the events Filipino players follow most: PBA and NBA basketball, Philippine and international volleyball, boxing (local bouts and world title fights), football (major leagues and international tournaments), and esports. Live betting markets are available during active matches. See current markets and upcoming events on the Bet page.

No. All games on 90vip involve genuine financial risk and no outcome is predictable or guaranteed. Slot results are determined by certified random number generators, and live casino outcomes depend on real card draws, dice, and roulette spins. There is no strategy, system, or tool that guarantees profit. Please treat gaming as entertainment and only use money you can afford to spend.

The Wins page shows real-time and recent win activity from across the 90vip platform — including slot wins, live casino payouts, and sports betting results. This is updated live and gives you a sense of ongoing activity. Past wins shown on this page do not imply or predict similar outcomes for future sessions.

Log in to your 90vip account and navigate to the withdrawal section in your account wallet. Select the amount in PHP you wish to withdraw and the payment method (GCash, Maya, or bank transfer). Before your first withdrawal is processed, your account must have completed KYC verification. Withdrawals are sent to the same payment method you used for your last deposit.

Processing times vary by payment method and the volume of requests at the time. GCash and Maya withdrawals are generally processed faster than bank transfers. Once approved by the 90vip team, funds are dispatched to your account and the arrival time depends on your bank or e-wallet provider. If your withdrawal has been pending longer than expected, contact support via the email in the footer.

A withdrawal may be placed on hold for several reasons: KYC verification is still pending, the payment details on file do not match your registered account information, or an account security review has been triggered. In most cases, providing the required documents or clarifying account details will resolve the hold quickly. Contact support with your withdrawal reference number for a specific update.

For anti-fraud and KYC compliance purposes, 90vip generally requires withdrawals to be sent back to the same payment source used for the most recent deposit. If your payment account has changed (for example, you no longer use the GCash number on file), contact support to update your details before requesting a withdrawal. Processing a withdrawal to a different or third-party account is not permitted.

Your 90vip account is protected by SSL encryption on all data transmissions and OTP verification for login — a one-time PIN is sent to your registered Philippine mobile number each session. Account identity is further confirmed during KYC before withdrawals are approved. Use a unique, strong password and never share your OTP or login credentials with anyone, including people claiming to represent 90vip.

Go to the Login page and choose the OTP login option. A one-time PIN will be sent to your registered mobile number — enter it to access your account without a password. Once inside, update your password in account settings. If your registered mobile number is no longer active, contact support via the email in the footer to verify your identity and recover access manually.

An unrequested OTP means someone attempted to log in using your mobile number. Do not share the OTP with anyone. Use the OTP to log in yourself immediately, then change your password in account settings right away. Contact support to flag the suspicious activity. 90vip support staff will never contact you to ask for your OTP code — any such request is fraudulent.

All 90vip connections use SSL encryption, which protects data in transit regardless of the network. However, for general security best practice, avoid logging in to any financial platform — including 90vip — on unsecured public Wi-Fi networks in malls, coffee shops, or other public spaces. Use your mobile data connection instead when away from a trusted home or office network. Always log out after each session on shared or public devices.

Responsible gaming at 90vip means playing as a form of entertainment — setting a PHP budget before each session, managing your time, and stopping when you have reached your limit. It also means using account tools like deposit limits and self-exclusion if gaming stops being enjoyable or starts affecting your finances or relationships. Read more on the Responsible Gaming page.

Yes. You can request a PHP deposit limit by contacting the 90vip support team via the email in the footer. State the limit amount and the period you want it to apply to (daily, weekly, or monthly). Requests to reduce your limit take effect immediately. Requests to increase a limit require a cooling-off period before the change takes effect — this is intentional, to prevent impulsive decisions from overriding limits you set in a calmer moment.

Contact the 90vip support team using the email address shown in the footer of this page. In your message, request a self-exclusion and specify the duration you need — from a short cooling-off period to a permanent exclusion. Once confirmed, your account will be restricted for the specified period. Creating a new account during an active self-exclusion is a breach of the Terms and Conditions.

Start with a calm, non-judgmental conversation focusing on what you have observed and how it concerns you. The person needs to initiate their own self-exclusion request — it cannot be done by a third party — but you can encourage them to contact 90vip support. You can also reach out to support yourself to flag a concern about an account. The full guidance is on the Responsible Gaming page.
Still Need Help?

Can't find the answer you're looking for? Send a message to the 90vip support team:

[email protected]

Include your username and a brief description of your issue. Support is available by email — response times vary by volume.

90vip is a 21+ platform. Gaming is for entertainment only. Please set a budget and play responsibly.


Everything You Need on 90vip

A quick overview of the main areas of 90vip — each linked to the relevant page where you can learn more.

Account Registration
Creating a 90vip account is free and takes under two minutes. You need a valid Philippine mobile number, a username, and a password. Age verification (21+) is required and enforced.
Register free
PHP Deposits
Fund your account in Philippine Peso via GCash, Maya, or bank transfer. No currency conversion, no credit cards, no cryptocurrency. Your balance is always in PHP.
Deposit info
Game Library
Access slots, live casino, sports betting, eBingo, and poker — all in one lobby. Playable on any mobile browser, no app download needed. New titles added regularly.
Browse games
Sports Betting
Live and pre-match betting on PBA, NBA, boxing, volleyball, esports, football, and more. Philippine-focused markets with competitive odds across major competitions.
View betting
VIP Rewards
Every registered player is eligible for the 90vip loyalty program. Your activity across all game categories contributes to your VIP level and associated account benefits.
Explore VIP
Responsible Gaming
Self-exclusion, deposit limits, and session management tools are available to all players. 90vip enforces a strict 21+ age policy. Gaming is always for entertainment only.
Read more

What You Should Know Before You Play

90vip is an online gaming platform designed for Filipino players aged 21 and above. It brings together all the major categories of online gaming that are popular in the Philippines — from slots and live casino to sports betting, eBingo, and poker — under a single account accessible from any mobile browser without needing to download an app.

Playing from Your Phone

Most players on 90vip access the platform from their smartphones. The site is built to load quickly and display cleanly on Android and iOS devices, whether you are on mobile data or Wi-Fi. You don't need to install anything — just open your browser, go to 90vip.vu, and log in. This makes it easy to check a sports bet on your commute in Manila or spin a few slots during a break in Cebu without any friction.

All game categories — including live casino streams with real dealers — are accessible from the mobile browser. The Game Lobby organises everything clearly so you can find what you are looking for without having to dig through multiple menus.

Deposits and Your PHP Wallet

Your 90vip account wallet operates entirely in Philippine Peso. When you deposit via GCash, Maya, or bank transfer, the PHP amount is credited directly to your balance. There is no currency conversion step and no foreign exchange involved. This means the amount you send is the amount you see in your account, minus any fees your payment provider may charge on their end.

Before depositing, decide in advance how much you are comfortable using as your session budget. The deposit page lets you choose the amount and channel each time. For detailed guidance on how the deposit process works and what to do if a transfer does not arrive, visit the Deposit page.

Account Security at 90vip

Every 90vip account is protected with SSL encryption across all connections and OTP-based verification on login. The OTP is a one-time PIN delivered to your registered Philippine mobile number — a fresh code is generated for each session and expires quickly after it is issued. This means even if someone knows your password, they cannot log in without access to your registered mobile number.

A few habits that keep your account secure: use a password you don't use for anything else, never share your OTP with anyone (not even someone claiming to be from 90vip support), and log out after every session on devices other people have access to. If you ever receive an OTP you didn't request, go to the login page immediately, use that OTP to access your account, and change your password before doing anything else.

Withdrawals and KYC

Withdrawing your balance back to your GCash, Maya, or bank account is straightforward once your account has completed KYC verification. KYC is a one-time process where you submit a copy of a valid Philippine government-issued ID and confirm your payment method details. It is required before your first withdrawal is processed and does not need to be repeated for future withdrawals unless your account details change.

Withdrawals are processed back to the same payment source you deposited from, as a standard fraud-prevention measure. If you need to update your payment details before withdrawing, contact support before submitting the withdrawal request.

Responsible Gaming – a Genuine Priority

90vip takes responsible gaming seriously because problem gambling is a real issue that affects Filipino families. The platform's 21+ policy is enforced, self-exclusion tools are available to any player who asks, and the support team handles these requests without judgment. No player should ever feel that asking for a break from gaming is embarrassing or complicated.

The core principle is simple: gaming on 90vip is entertainment, not a way to earn money. No outcome on slots, casino tables, or sports betting markets is predictable or guaranteed. Set a PHP budget before every session, take regular breaks, and stop when you have reached your limit — win or lose. If gaming ever starts feeling compulsive rather than enjoyable, the tools and support are there. The full responsible gaming guidance is on the Responsible Gaming page.

Platform at a Glance
  • Mobile-first — no app download required
  • PHP wallet — GCash, Maya, bank transfer
  • Slots, live casino, sports betting, eBingo, poker
  • OTP + SSL account security
  • VIP loyalty program for all players
  • Self-exclusion and deposit limit tools
  • 21+ age requirement strictly enforced
FAQ Topics

Ready to Start?

Still Have Questions? Or Ready to Join?

If your question is not in the FAQ, email the 90vip support team at the address in the footer. If you are ready to get started, registration is free and takes under two minutes.

By registering you confirm you are 21 or older and agree to the Terms & Conditions. Please review the Responsible Gaming guidelines before playing.